REGULAR REFUND POLICY
The Ducks’ policy is that no refunds will be given once programs have commenced. It is club policy that refunds will ONLY be given under specific extenuating circumstances. Refunds will not be approved after sessions have begun and a replacement may not be found. Approved refunds are subject to:
- a $40 cancellation fee
- prorated amount, based on the amount of sessions elapsed
- deduction of unrecoverable costs (ie. facility fees, affiliation fees, equipment, etc.)
- refunds will not be given for sessions cancelled due to inclement weather or athlete missed sessions
COVID-19 REFUND POLICY
In the event that a program must be shut down due to a confirmed case of Covid-19, participants will receive a pro-rated discount for the remainder of the sessions less unrecoverable costs.
PARTICIPANT FALLS ILL – NO COVID TEST
If an athlete falls ill, our regular Refund policy will take effect. If participant exhibits Covid-19 symptoms, it is imperative they contact 8-1-1 immediately. Please refer to our RETURN TO PLAY page for specific instructions.
No refunds will be given for regular illness, unconfirmed by official Covid-19 test.
If you have any questions, please email the Beach Director, Bryan Gee: beach@ducksvolleyball.ca